Latest Version Effective Date: September 28, 2024
AGM VENTURES SDN. BHD. (hereinafter referred to as "we") regards protecting user privacy as a basic policy.This privacy policy is closely related to your use of the services we provide and the various functions included in the services (hereinafter referred to as "our products and/or services"). Please read and fully understand the entire content of this privacy policy before using our products and/or services, and make the choices you think are appropriate.
We will try to use easy-to-understand expressions for the relevant terms that may be involved in this privacy policy so that you can better understand them.In particular, please pay attention to the content/clauses marked in bold or underlined words in the text, which have a significant relationship with your rights and interests.Your use or continued use of our products and/or services after we update this privacy policy means that you have agreed to the content of this privacy policy and agree that we collect, use, save and share your relevant information in accordance with this privacy policy.If you disagree with any content of this privacy policy, you should stop using our services immediately, but you can use the services we provide that do not require personal information. If you have any questions about this privacy policy, you can contact us through the contact information we publish.
We have always attached great importance to and are committed to protecting the personal information of minors.If you are a minor, we recommend that you read this policy with your parents or other guardians; if you are a child under the age of 14, before you use our services, you and your parents or other guardians should carefully read the "Children's Information Protection Rules" of this policy. After ensuring that your parents or other guardians have agreed to the "Children's Information Protection Rules", you can use our services under the guidance of your parents or other guardians to ensure your safety when using our services and conducting transactions.
If you have any questions, comments or suggestions about this policy, or if you encounter any problems in managing your personal information, you can contact us(AGM VENTURES SDN. BHD.) through the various feedback channels we provide:
1. Email: agmventuresmy@gmail.com Contact number: +60-129111498
2. Office address: No.355-i, Taman Peringgit Jaya, 75400 Melaka.
This policy will help you understand the following:
I. Definition
II. How we collect and use your personal information
III. How we use similar technologies such as Cookies and Beacons
IV. How we share, transfer, and publicly disclose your personal information
V. How we store and protect personal information
VI. How you manage your personal information
VII. Protection of minors' information
VIII. Scope of application of the privacy policy
IX. Application and revision of this policy
X. How to contact us
I. Definition
1. Personal information:In the context of this policy, it refers to various information recorded electronically or otherwise that can identify a specific natural person or reflect the activities of a specific natural person alone or in combination with other information, including but not limited to name, nickname, ID, headshot, portrait, related images for face recognition, gender, ethnicity, religious beliefs, ID copy, ID number, birthday, personal profile, communication contact information, address, account password, bank or other financial account, property information, property status, payment information, transaction information, whereabouts, personal biometric information, personal information of children under 14 years old (inclusive), etc.; at the same time, personal information also includes the device information, log information described below, and information collected with the help of cookies or similar technologies.
2. Personal sensitive information:refers to the ID number, personal biometric information, bank or other financial account, property information, whereabouts, transaction information, and personal information of children under 14 years old (inclusive) in personal information.
3. Personal information deletion:refers to the act of removing personal information in the system involved in realizing daily business functions, or keeping it in an inaccessible and inaccessible state.
4. Platform rules:refers to all rules, user service agreements, interpretations, announcements, other content that we have published and will publish in all platforms, as well as various rules, implementation details, product descriptions, announcements and various forms of platform specifications published by each platform in channels, activity pages, and help centers.
II. How we collect and use your personal information
When you use this service, we need/may collect and use your personal information in the following two situations:
1. In order to provide you with the function of this service, you must authorize us to collect and use the necessary personal information. If you refuse to provide the corresponding information, you will not be able to use the functions of this service normally, but you can use services that do not require personal information;
2. In order to provide you with additional functions of this service, you can choose to authorize us to collect and use personal information. If you refuse to provide, you will not be able to use the relevant additional functions normally or achieve the functional effects we intend to achieve, but it will not affect your normal use of the basic functions of this service.
You understand and agree:
1. We are committed to creating a variety of services to meet your needs. Because we provide you with many types of services and different users choose to use different specific products/services, the basic/additional functions and the types and scope of personal information collected and used will be different accordingly. Please refer to the specific product/service functions;
2. In order to bring you a better service experience, we are continuously working to improve our technology. As a result, we may launch new or optimized functions from time to time, which may require the collection and use of new personal information or change the purpose or method of using personal information. In this regard, we will separately explain to you the purpose, scope and use of the corresponding information by updating this agreement, pop-up windows, and in-site letter notifications, and provide you with a way to choose consent on your own, and collect and use it after obtaining your explicit consent. In this process, if you have any questions, comments or suggestions, you can contact us through the various contact methods we provide, and we will answer you as soon as possible.
In order to help you become our registered user and member and provide better,more optimized and more personalized services, we will collect the following information from you according to your needs:
(I) Active authorization from you
When you use this service, we need/may collect and use your personal information in the following two situations:
You may actively provide us with personal information in some scenarios to obtain a more complete functional experience. We will provide an entry for information submission in the corresponding function. If you do not provide such information, you can still use our related services normally, but some additional functions may not be available. For example:
1. Personalized functions based on geographic location information. We will collect your geographic location information to determine your location and automatically provide you with network environment optimization, friend recommendations, regional rankings and other services.
2. Additional functions based on address book information. Some of our functions may suggest or require you to provide your address book for social relationship services such as friend matching.
3. And some other additional functions that our applications or web pages display to ask you for permission to collect and use personal information.
4. Personalized services provided based on face recognition. The use of this service requires the collection of your facial features.
The above functions may require you to enable the corresponding access rights to our application in your device. (If your device/operating system supports it) You can decide whether to enable or disable the above functions at any time. Please note that once you enable the relevant permissions or submit relevant information, you are deemed to have actively authorized us to collect and use the above information. If you turn off the relevant permissions, it means that you have cancelled these authorizations, and we will no longer continue to collect and use your personal information. Your decision to turn off permissions will not affect the processing of personal information previously performed based on your authorization.
(II) Necessary for us to provide you with products and/or services
When you use this service, we need/may collect and use your personal information in the following two situations:
When you use our products and/or services, the functions of the products or services themselves, improve the functions of the products or services, and ensure the safety and compliance of the products or services. We may collect, save and use the following information about you to implement the above functions. If you do not provide relevant information, you will not be able to enjoy our products and/or services. These functions mainly include:
1. User registration
When you use this service, we need/may collect and use your personal information in the following two situations:
Before you use most of the products and/or services we provide, you need to register as our user.When you register as our user,you need to provide us with at least your mobile phone number, name, child's name, the school and class your child attends, and a description of your relationship or a proof of faculty and staff. We will verify whether your identity is valid by sending a text message verification code.
2. Information retrieval
When you use this service, we need/may collect and use your personal information in the following two situations:
In order to quickly retrieve some information, such as course information, article information, video date, etc., we may collect the query keywords and personal device information you enter to optimize the service experience we provide to you.
3. Purchase payment
When you use this service, we need/may collect and use your personal information in the following two situations:
When you are ready to purchase goods or services provided by us, or when you are ready to purchase goods or services provided by our affiliates, partners/institutions, our system will generate your purchase order.This process may requireyou to fill in the recipient's name, delivery address, and contact information. At the same time, the order will state your order number, purchased goods or services, the amount to be paid, and the payment method.
When you use this service, we need/may collect and use your personal information in the following two situations:
The above information constitutes your order information. We will use your order information to verify your identity, confirm transactions, payment settlement, delivery, and after-sales consultation. We will also use order information to determine whether your transaction is abnormal to protect your transaction security.
4. Course learning
When you use courses, tutoring, and learning services provided by us or our affiliates, partners/institutions, we may record your learning information, mainly including: your basic knowledge information, test results, question results, learning time, question content, communication information, learning preferences, etc. We will use this part of information to analyze your learning status and provide optimization reference for you or our services.
5. Customer service and after-sales
Our customer service staff or course consultants will contact you through the mobile phone number or other communication methods reserved in your account.
6. Community Posting
Certain personal information may be considered sensitive information due to its particularity, such as your race, religion, personal health, personal property and medical information. Sensitive personal information is more strictly protected than other personal information. Please note that the content and information you provide, upload or publish when using our services, such as photos and posts you publish in the community, may disclose your sensitive personal information. You need to carefully consider whether to disclose relevant sensitive personal information when using our services. You agree to process your sensitive personal information in accordance with this Privacy Policy.
7. Service Improvement
We may collect your personal information for data analysis to provide you with personalized services, or use it to make future improvements and adjustments to our services.
8. Real-name card binding
If you open our capital account or other functions and/or products that require real-name verification to provide services, we will require you to complete real-name authentication or bind a bank card.During the real-name authentication or bank card binding process, we will require you to provide at leastyour real name, valid ID number, bank card number, bank reserved mobile phone number, and verify your real-name information by sending a dynamic verification code to the bank reserved mobile phone number. If necessary, we will continue to collect your ID card copy/scan or/and ID card photo, real face information, real voice information and other real person authentication information. The above personal property information is sensitive personal information, which is more strictly protected than other personal information.
Please note that the content and information you share when using this service may involve your personal sensitive information. If it contains other people's personal information, please confirm that you have obtained the legal authorization of others. Please consider more carefully whether to disclose or even publicly share relevant personal sensitive information when using this service.
9. Face recognition
If you need to use the face recognition function we provide, we will ask you to provide your real name, mobile phone number, related images for face recognition function, ID and other information. If necessary, we will continue to collect your ID card copy/scan or/and ID card photo, real face information, real voice information and other real person authentication information.The facial recognition function is mainly used for campus attendance (entering and exiting the campus by face scanning), dormitory management (students enter and exit the dormitory by face scanning), riding school buses (students get on and off the school bus by face scanning, and parents can check the location of the school bus), safety warnings in dangerous areas (when users enter dangerous areas, safety warnings are issued through facial recognition), campus consumption (consumption on campus by face scanning, including eating, making family calls, etc.). If necessary, we will also establish smart albums (collecting users' photos through facial recognition to form smart growth albums) and behavior tracks (summarizing students' face scanning records on campus to form their behavior tracks).
Please note that the content and information you share when using this service may involve your personal sensitive information. If it contains other people's personal information, please confirm that you have obtained the legal authorization of others. Please consider more carefully whether to disclose or even publicly share relevant personal sensitive information when using this service.
10. Get clipboard information
When you share or receive shared information, participate in activities, etc., we need to access your clipboard and read the passwords, sharing codes, and links contained therein to implement functions or services such as jump, share, and activity linkage. We will only upload the clipboard content to our server when we locally identify it as a jump, share, activity linkage, and other instructions. In addition, we will not upload other information from your clipboard to our server. In addition, we may need to read your mobile phone album to facilitate you to share or receive shared videos and pictures.
11. Ensure security
In order to improve the security of your system when using our products and/or services, prevent phishing fraud more accurately and protect account security, we may determine your account risk by understanding your browsing information, order information, your frequently used software information, device information, user behavior information, etc., and may record some links that are technically judged to be abnormal; we will also collect your device information for problem analysis, traffic statistics and troubleshooting possible risks.
(III) Others
1. If the information you provide contains personal information of other users, you must ensure that you have obtained legal authorization before providing such personal information to us.
2. If we use the information for other purposes not specified in this Agreement, or use the information collected for a specific purpose for other purposes, or if we actively obtain your personal information from a third party, we will obtain your consent in advance.
If we obtain your information indirectly from a third party, we will clearly require the third party to collect personal information in writing after obtaining your consent in accordance with the law before collection, and inform you of the content of the shared information. Personal sensitive information must be clearly confirmed by you before it is provided to us for use, and the third party is required to make a commitment to the legality and compliance of the source of personal information. If the third party violates the rules, we will clearly require the other party to bear the corresponding legal liability; at the same time, our professional security team will strengthen the security of personal information (including reporting of personal sensitive information, encrypted storage of personal sensitive information, and access control). We will protect the indirectly obtained personal information with protection means and measures that are no less than those we use for our own users' personal information.
3. Exceptions to obtaining authorization and consent
You fully understand and agree that we do not need your authorization and consent to collect and use your personal information in the following circumstances, and we may not respond to your requests for correction/modification, deletion, cancellation, withdrawal of consent, or information request:
(1) Related to national security and national defense security;
(2) Related to public safety, public health, and major public interests;
(3) Related to criminal investigation, prosecution, trial, and judicial or administrative enforcement of judgments;
(4) For the purpose of safeguarding the major legitimate rights and interests of your or other individuals’ lives and property, but it is difficult to obtain their consent;
(5) Personal information that you disclose to the public on your own;
(6) Personal information collected from legally disclosed information, such as legal news reports and government information disclosure channels.
(7) Necessary in accordance with the signing and performance of relevant agreements or other written documents with you;
(8) Necessary for maintaining the safe and stable operation of the products and/or services provided, such as discovering and handling product and/or service failures;
(9) Necessary for legitimate news reporting;
(10) Necessary for academic research institutions to conduct statistical or academic research based on public interests, and when providing the results of academic research or descriptions to the outside world, the personal information contained in the results shall be de-identified;
(11) Other circumstances stipulated by laws and regulations.
(IV) Personal information from third parties
When you log in using a third-party platform account (WeChat account, Weibo account, QQ account, login through Apple), if you decide to bind our account, after your account binding authorization, the third-party platform will synchronize some information to us, such as mobile phone number, avatar, nickname or ID. We will confirm the legitimacy of the source of personal information in accordance with the agreement with the third party and use your personal information in compliance with relevant laws and regulations.
(V) Anonymous use of personal information
After collecting your personal information, we will anonymize the data through technical means, and the anonymized information will not be able to identify the subject. Please understand and agree that in this case we have the right to use the anonymized information; and without disclosing your personal information, we have the right to analyze and commercially utilize the user database.
III. How we use cookies, beacons and other similar technologies
When you use our products and/or services, we may identify you through data files. These one or more data files sent to your device are unique and can only be read and used by our servers. These data files may be cookies/Flash cookies or other similar technologies. The purpose of sending you this type of data file is to simplify your login steps, store your relevant preferences, help determine your login status, and protect your account and data security.
You can manage or delete this type of data file according to your preferences or the settings of your browser or operating system. For example, you can clear the cookies saved on your computer, or you can set your browser to refuse to accept cookies. Once you implement this "clear" operation, you may be repeatedly asked to verify your identity in some cases, or your safe access to our products and/or services may be affected.
In addition, our products and/or services may also contain some special electronic images (called Beacons). We will collect information about your activities when browsing our web pages through Beacons, such as the address of the page you visit and some basic parameters of your browser.
IV. How we share, transfer, and publicly disclose your personal information
(I) Sharing and disclosure
Except for the following circumstances, we will not share your personal information with any other third party.
1. Share with your explicit consent or authorization or your active choice. After obtaining your express authorization or explicit consent, we will share your personal information with other companies, organizations and individuals. For example, if we entrust a third party to provide you with this service (such as product delivery, user activities, and gift giving), we will share the above information with the third party after obtaining your explicit consent.If you refuse to provide such information, we will not be able to complete the relevant delivery services. We will only share your personal sensitive information if you choose to agree. When you choose to accept the relevant delivery services, it is deemed that you have chosen to agree.With your explicit consent or based on your active choice, we may disclose your personal information publicly.
2. Sharing and disclosure under legal circumstances. We may share your personal information externally in accordance with the provisions of laws and regulations, the needs of litigation dispute resolution, or the requirements of administrative and judicial authorities in accordance with the law. For example, if we determine that you have violated laws and regulations or seriously violated the relevant agreement rules of the platform, or to protect the personal and property safety of the platform website and its affiliated companies, users or the public from infringement, we may disclose your personal information with your consent in accordance with laws and regulations or relevant agreement rules of the platform, including relevant violations and measures taken by the platform against you.
3. Share your personal information with our affiliates. Sharing with Affiliates: In order to facilitate us to jointly provide you with services based on associated accounts, recommend information that may be of interest to you, or protect the personal and property safety of affiliates, other users, or the public from infringement, your personal information may be shared with our affiliates after your authorization and consent. We will only share necessary personal information (such as sharing your necessary personal information with affiliates to facilitate you to log in and use this service with our account), and will be subject to the purposes stated in this Privacy Information Protection Policy. If we share your personal sensitive information or an affiliate changes the purpose of using and processing personal information, we will ask for your explicit authorization and consent again.
4. Sharing with Authorized Partners. You authorize and agree that we may entrust authorized partners to provide you with certain services or perform functions on our behalf. We will only share your information for the legitimate, legitimate, necessary, specific, and clear purposes stated in this Privacy Information Protection Policy. Authorized partners can only access the information required to perform their duties and may not use this information for any other purpose.
Currently, our authorized partners include the following types:
Authorized partners for advertising monitoring, data statistics, and data analysis services. In order to maintain/improve our products/services and provide you with better content, we may access the designated partners that provide the service to read your device identification number and network-related information for the purpose of analyzing your use of the service.
Except for the above-mentioned situations with your permission, we will not share your personally identifiable information (information that can identify you, such as your name or email address, through which you can be contacted or identified) with partners that provide advertising and analysis services. We will entrust these partners to process information related to service push, but will not provide your personally identifiable information, or we will de-identify this information so that it does not identify you personally. Such partners may combine the above information with other data they legally obtain to implement the decision-making recommendations entrusted by us.
5. Assist in resolving disputes. If you are a qualified intellectual property complainant and have filed a complaint, you should disclose it to the respondent at the request of the respondent so that both parties can resolve possible rights disputes. Only by sharing your information can we provide the services you need or resolve disputes or disputes between you and others. For example, if an audio or video content you created on the platform is accused of intellectual property infringement or content violation, if any complaining party, judicial institution or administrative law enforcement agency makes a request for information disclosure, we will provide the above-mentioned agency with the contact information and necessary personal information of the complained user as appropriate to facilitate the resolution of transaction disputes. The platform only bears corresponding legal responsibilities when the law clearly stipulates.
6. Provide and improve this service. In order to further improve this service and provide a better user experience, we and its affiliates will use the information provided by you or collected by us and its affiliates to conduct data statistics and analysis by ourselves or provide data service providers to evaluate, maintain and improve the performance of the platform and this service, conduct necessary business operations, participate in market research activities related to platforms and services, develop new platforms, products or services, and provide customer support. This information will be anonymized before use and will not contain any of your identity identification information.
7. Data transfer. If we or the platform undergoes reorganization, merger, division, liquidation or asset sale, your information will be transferred to the new entity as the subject of the transaction. Before this agreement is changed, your personal information will still be protected by this personal information protection policy.
(II) Transfer
We will not transfer your personal information to any company, organization or individual, except in the following circumstances:
1. Transfer with explicit consent: We will transfer your personal information to other parties after obtaining your explicit consent;
2. In the event of a merger, acquisition or bankruptcy liquidation of this service provider, or other circumstances involving merger, acquisition or bankruptcy liquidation, if personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by this Agreement, otherwise we will require the company, organization or individual to re-ask your authorization and consent.
(III) Exceptions to obtaining prior authorization and consent when sharing, transferring, or disclosing personal information
In the following circumstances, sharing, transferring, or publicly disclosing your personal information does not require your prior authorization and consent:
1. Related to national security and national defense security;
2. Related to public security, public health, or major public interests;
3. Related to criminal investigation, prosecution, trial, and execution of judgments;
4. For the purpose of safeguarding your or other individuals’ major legitimate rights and interests in life and property, but it is difficult to obtain their consent;
5. Personal information that you disclose to the public on your own;
6. Collecting personal information from legally disclosed information, such as legal news reports and government information disclosure channels.
According to legal provisions, sharing and transferring de-identified personal information, and ensuring that the data recipient cannot restore and re-identify the subject of the personal information, does not constitute external sharing, transfer, or public disclosure of personal information, and the preservation and processing of such data will not require separate notification to you and your consent.
If you do not agree that we provide your personal information to a third party in accordance with the above terms, please stop using this service immediately.
V. How we store and protect personal information
(I) Storage location
Unless otherwise agreed or otherwise provided by law, personal information collected and generated by us within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China.We will store personal information collected and generated outside the territory of the People's Republic of China in accordance with the laws, regulations, international rules or international practices recognized by the People's Republic of China.
(II) Storage period
We will only retain your personal information for the period required to achieve the purposes described in this policy, unless there is a mandatory retention requirement by law.After the retention period expires, we will delete your personal information or anonymize it in accordance with the requirements of applicable laws.
(III) Security measures
1. Technical measures
We will adopt security protection measures that meet industry standards, including encryption technologies such as transport layer security protocols for network services to ensure the security of user data during transmission, and isolate stored data through isolation technology. In some scenarios where your personal information is used (such as personal information display, personal information confirmation, etc.), we will use a variety of data desensitization technologies including content replacement and one-way hashing to enhance the security of your personal information during use. We also use strict access control, multi-factor identity authentication and other technologies to protect your personal information and prevent data from being obtained illegally.
2. Access regulations
We have established information security systems, data classification management regulations, security/development regulations and other regulations to manage the storage, access and use of your personal information. We have signed confidentiality agreements with information contacts and applied access logs, behavior monitoring and special audit measures to comprehensively control data.
3. Other protection methods
In terms of employee security awareness training, we will regularly hold security and privacy-related publicity training and examinations. We also only allow employees and partners of our and our affiliates who need to know this information to access and contact personal information, and apply all technical measures and regulatory restrictions mentioned above. We require relevant personnel to fulfill relevant confidentiality obligations. If they fail to fulfill these obligations, they may be fired or terminate their cooperation with us, and even be held legally responsible.
(IV) Self-prevention of account security risks
The Internet environment is not an absolutely safe environment. You cannot be sure whether your communication with other users through various communication methods has been properly protected. We recommend that you pay attention to protecting personal information security when using other communication tools, do not disclose personal information or your account private information, and enable complex passwords on related tools.
Please understand thatdue to technical limitations and various possible malicious means, problems may arise due to factors beyond our control. According to the requirements of laws and regulations, after the unfortunate occurrence of a personal information security incident, we will promptly inform you of: the basic situation and possible impact of the security incident; the disposal measures we have taken or will take; suggestions for your self-prevention and risk reduction; and remedial measures for you, etc. Our colleagues will promptly inform you of the relevant circumstances of the incident by email, letter, phone, push notification, in-site message, etc. If it is difficult to inform the subject of personal information one by one, we will take reasonable and effective measures to issue an announcement and proactively report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.
VI. How do you manage your personal information
In accordance with the requirements of the "Personal Information Protection Law of the People's Republic of China" and the "Cybersecurity Law of the People's Republic of China", we provide convenient methods for you to access, correct and delete your account information or other personal information you provide when using this service. You can access and manage your personal information in the following ways:
(I) Access your personal information
You have the right to access your personal information, except for exceptions stipulated by laws and regulations. You can access your personal information by yourself in the following ways:
Account information - If you want to access or edit the basic personal information in your account, change your password or close your account, you can log in to your account to perform such operations;
(II) Correct or supplement your personal information
When you find that there is an error in the personal information we process about you, you have the right to ask us to make corrections or supplements. You can ask us to correct or supplement through your account or email.
(III) Deleting your personal information
You can delete some of your personal information through the methods listed in your account or by contacting us via email, and it will be deleted after our review.
In the following circumstances, you can request us to delete your personal information:
1. If our handling of personal information violates laws and regulations;
2. If we collect and use your personal information without your explicit consent;
3. If our handling of personal information seriously violates the agreement with you;
4. If you no longer use this service, or you actively cancel your account;
5. If we no longer serve you permanently.
If we decide to respond to your deletion request, we will also notify the subject that obtained your personal information from us as much as possible and require it to delete it in a timely manner, unless otherwise provided by laws and regulations, or these subjects obtain your independent authorization.
(IV) Changing the scope of your authorization
Each business function requires some basic personal information to be completed. In addition, for the collection and use of additional personal information, you can contact our platform customer service to give or withdraw your authorization consent.
After you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the personal information processing previously carried out based on your authorization.
(V) Account cancellation by the subject of personal information
You can cancel your account by operating the account information, or contact our platform customer service. After verifying the user's identity, the customer service will release the user's mobile phone number and email address to achieve the cancellation effect.
After you actively cancel your account, we will stop providing you with this service, delete your personal information in accordance with the requirements of applicable laws, or anonymize it.
(VI) Constraints on automatic decision-making by information systems
In certain business functions, we may make decisions based solely on non-manual automatic decision-making mechanisms including information systems and algorithms. If these decisions significantly affect your legal rights and interests, you have the right to ask us to make an explanation, and we will also provide a complaint method without infringing on our platform's commercial secrets or other user rights and interests, or the public interest.
(VII) Unsubscribe
If you find that you have received video content and product and service information push that you did not actively search or browse. If you do not want to receive the above information, you can unsubscribe through the original path, such as SMS push, you can directly reply to the relevant unsubscribe command, such as members of the continuous monthly subscription service can call the customer service phone number to give feedback and cancel your continuous monthly subscription service.
(VIII) Responding to your above request
For security reasons, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request.
VII. Protection of Personal Information of Minors
1. We have always attached great importance to and are committed to protecting the personal information of minors. If you are a minor, we recommend that you read this policy with your parents or other guardians; when using the services we provide, you should obtain the consent of your legal guardian in advance. We will protect the personal information and privacy of minors in accordance with the requirements of relevant national laws and regulations.
2. If you are a child under the age of 14, before you use our services, you and your parents or other guardians should carefully read our specially formulated "Children's Personal Information Protection Rules". After ensuring that your parents or other guardians have agreed to the "Children's Personal Information Protection Rules", you can use our services under the guidance of your parents or other guardians to ensure your safety when using our services and conducting transactions.
3. We will not actively collect personal information directly from minors. For the collection of minors' personal information with the consent of their guardians, we will only use, share, transfer or disclose such information when permitted by laws and regulations, with the consent of the guardians or necessary to protect minors.
4. If it is proved that a minor has registered and used our services without the consent of the guardian, or provided the personal information of the minor without the consent of the guardian, the guardian can contact us and we will delete the personal information of the minor as soon as possible after confirmation.
5. For the personal information of children under the age of 14, we will also follow the principles of legitimate necessity, informed consent, clear purpose, security, and legal use, and store, use and disclose it in accordance with the requirements of laws and regulations such as the "Regulations on Online Protection of Children's Personal Information". When you, as a guardian, choose to use relevant services for the children under your guardianship, we may need to collect the personal information of the children under your guardianship from you for the purpose of providing you with relevant services. If you do not provide the above information, you will not be able to enjoy the relevant services we provide. Please be aware of this and choose carefully. As a guardian, you should correctly perform your guardianship duties and protect the safety of children's personal information. If you have any comments, suggestions or complaints about matters related to children's personal information, please contact us.
VIII. Scope of application of the Privacy Policy
Except for certain specific services, all of our services are subject to this Privacy Policy. Specific privacy policies or agreements will apply to specific services. The privacy policy or agreement of the specific service constitutes a part of this Privacy Policy. If the privacy policy or agreement of any specific service is inconsistent with the Privacy Policy, the privacy policy or agreement of the specific service shall apply.
IX. Application and revision of this policy
According to the update of national laws and regulations and operational needs, you agree that we have the right and may unilaterally modify this agreement from time to time at any time, without prior notice, without any reason, and without notice. Once this agreement is revised, we will completely replace the previous version of the agreement with the revised version of the agreement, and publish it to all users on the relevant pages or through other appropriate means. Once published, it will take effect without separate notification to you. If you do not agree to the modification of this agreement, please stop using the platform immediately or cancel the services you have obtained; if you choose to continue to access or use the platform or services after the modification of this agreement, it is deemed that you have accepted the modification of this agreement.
The terms listed in this agreement signed by you and us cannot fully cover all your rights and obligations with us regarding personal information.Therefore, other statements and formal rules we publish are deemed to be supplementary terms of this Agreement, an integral part of this Agreement, and have the same legal effect as this Agreement.
Without your explicit consent, we will not restrict your rights under this policy. We will publish any changes and updates to the Privacy Policy on a dedicated link on our platform. For major changes, we will also provide more prominent notices (including notifications through public announcements on our platform and even pop-up prompts).
Major changes referred to in this policy include but are not limited to:
1. Major changes in this service model. Such as the purpose of processing personal information, the type of personal information processed, and the way personal information is used;
2. Major changes in our control. Such as changes in owners caused by mergers and acquisitions;
3. Changes in the main objects of sharing, transfer or public disclosure of personal information;
4. Major changes in your rights to participate in the processing of personal information and the way they are exercised;
5. When the responsible department, contact information and complaint channels for handling personal information security change;
6. When the personal information security impact assessment report indicates a high risk.
We have archived the old versions of our platform user agreement and privacy policy at a special entrance on our website for your reference.
X. How to contact us
1. If you have any questions, comments or suggestions related to personal information protection or privacy protection, you can add the customer service campus assistant, or send an email to our mailbox agmventuresmy@gmail.com or call our customer service phone number and other ways to contact us.
2. Generally, we will reply within fifteen working days. If you are not satisfied with our response, especially if our personal information processing behavior has damaged your legitimate rights and interests, or any disputes, claims or other matters arising from the use of our platform or services or related to this privacy policy, you can file a lawsuit with the court where our company is located (Melaka) to resolve.